Total Quality Management

Description:

    An introductory course about total quality management (TQM) that aims to create and maintain the mechanism of an organization's continuous improvement. Topics include the following: quality basics and history, the concept of total quality, organization for total quality and process management, quality teams and teamwork processes, quality standards and award models, TQM implementation and case studies, Quality through improvement, Quality through planning and design, Quality through innovation, Quality through IT.

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