Description:
Principles and practices of quality management systems (QMS); tools and techniques utilized in quality management systems.
Overview:
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). It is expressed as the organizational goals and aspirations, policies, processes, documented information, and resources needed to implement and maintain it. Early quality management systems emphasized predictable outcomes of an industrial product production line, using simple statistics and random sampling. By the 20th century, labor inputs were typically the most costly inputs in most industrialized societies, so focus shifted to team cooperation and dynamics, especially the early signaling of problems via a continual improvement cycle. In the 21st century, QMS has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality are increasingly tied to these factors. Of QMS regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide – the ISO 19011 audit regime applies to both and deals with quality and sustainability and their integration.
The term "Quality Management System" and the initialism "QMS" were invented in 1991 by Ken Croucher, a British management consultant working on designing and implementing a generic model of a QMS within the IT industry.
Read More:
Watch:
by tcmc Quality Management Services [7:51] | YouTube
by AGF Consulting Group [7:18] | YouTube
by Best Practice [3:51] | YouTube
by AGF Consulting Group [11:40] | YouTube
by Best Practice [9:19] | YouTube
Topics:
1. Introduction to Quality
a. Concept of Quality
b. History of Quality Movement
c. Philosophies
2. Costs of Quality
a. Prevention
b. Appraisal
c. Internal Failure
d. External Failure
3. Quality Management System
a. Definition
b. Purpose
c. Elements
d. Design
4. Current and Emerging Quality Management Systems, Programs, and Initiatives
a. ISO 9000
b. Total Quality Management (TQM)
c. Lean Six Sigma
d. Continuous Quality Improvement / PDCA
e. Malcolm Baldrige National Quality Awards / Philippine Quality Awards
5. Quality Improvement Tools and Techniques
a. General Problem Solving Tools (e.g. Magnificent 7 Tools, etc.)
b. Problem Identification Tools
c. Tools for Measuring Quality (Process Charts, Process Capability Index)
d. Tools for Measurement Systems Analysis
e. Acceptance Sampling Techniques
6. Case Studies
PDF Materials (E-Books):
(1) [TITLE]
by [Author(s)]
File Size: [## MB] | Page Count: [PP]
No comments:
Post a Comment